FAQ
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Views How can KGI Asia's 24-hour InvestLine* assist?
Our Services | 24-hour InvestLine

As part of KGI Asia's commitment to provide excellent professional services, you can contact our 24-hour InvestLine* for answers to your personal financial service needs.

Our Customer Service Officers are well-trained to help you with all KGI Asia’s products and services, even if you forget your passwords or having doubts about your statements and balances, or if you wish to place an order or require an update of specific securities markets, assistance is just a call away.

To contact our Customer Service Officers, please call our 24-hour InvestLine* at (852) 2878-5555.

*Service Hours : Mon-Fri (24 hours)

Views What if I have problems with connecting to WebTrade?
Our Services | Others

If you have a problem with connecting to WebTrade, please call our 24-hour InvestLine* at (852) 2878-5555 or e-mail us at info@kgi.com.

*Service Hours : Mon-Fri (24 hours)


Views How do I print pages at WebTrade?
Our Services | Others

It depends on whether you are viewing the page through a browser or Adobe Acrobat Reader:

Browser
Select the texts you wish to print and choose “Print” from the browser's toolbar or Print Frame from the “File” menu.

Adobe Acrobat Reader
Choose “Print” from the Acrobat “File” menu.

Views Where can I find out more information about the Hong Kong Stocks market?
Our Services | Others
You can visit the website of Securities and Futures Commission (SFC) (www.sfc.hk) and The Chin Family from Investor Education Centre (https://www.ifec.org.hk/web/en/index.page) for more information on the Hong Kong Stocks market.
Views What configurations needed for my PC to have the best performance for the website?
Our Services | Others

We recommend you to follow the configurations below:

Browsers
To best use all the features offered by this site, we recommend a frame and java-enabled browser.

Color configuration
256, screen resolution: 800x600 optimum.

Plug-ins
For printing and viewing: Adobe Acrobat Reader

Pop-up Windows
Disable your pop-up blocker as we need such features to function well on the website.

For other pop-up blocking software, look for settings that allow you to add the website to "trusted site".

Views Why am I unable to open WebTrade?
Our Services | Others

The main reason is because your computer has installed some "pop up blocker" software.

Please check if you have installed any kind of software to block pop up windows.  To ensure the normal performance of KGI Asia’s WebTrade , please allow pop up windows on your browser.

Views Can I open a KGI Asia Trading Account online?
General Procedures | Open Account

Yes. Open an account easily without visiting to our branches. The application can be approved in as little as one hour.  Please click here to open an account with us.

Views Procedures to open a Securities Trading Account with KGI Asia
General Procedures | Open Account

Procedures to open a Securities Trading Account with KGI Asia

Having a KGI Asia Securities Trading Account allows you to trade Hong Kong Stocks, United States Stocks, China B Shares, South Korea Stocks, Thailand Stocks and other major Stocks across markets.

  1. Read carefully KGI Asia Limited - Client Agreement , Explanation of Risks Associated With Exchange-Traded Derivative Products and Personal Information Collection Statement or download them for your own records.

  1. Complete the relevant sections of the Account Opening Form and other relevant forms found under Support Center > Forms Download.

  1. Obtain copies of the following supporting documents:

i . Individual/Joint Account

  • ID card(s) or passport(s) of all account holders; and
  • Copy of a bank statement or utility bill for the last three-month time for proof of home address.
  • Copies of a bank account statement of the  latest three-month if your designated bank account is outside Hong Kong.

ii. Corporate Account

  • Certified True Copy of the Certificate of Incorporation (or Business Registration Certificate or other evidence of due incorporation), Memorandum and Articles of Association (or other constitutional documents) of the Client;

  • Certified copies of the audited accounts of the Client for the latest two years and a balance sheet not more than two months before the date on the Account Opening Form, or such other financial information as KGI Asia would from time to time agree to accept;

  • Details of the ownership and structure of the company (e.g. an ownership chart for companies with multiple layers which should include the company's name, place of incorporation, shareholdings and nature of business in director's declaration);

  • If the shareholders of the company are corporate shareholders, the organizational chart and shareholder records must list out all the individuals who ultimately own or control the company.

  • A certified true copy of the result of a company search certified by a company registry or professional third party^ issued within the last 6 months (If client cannot provide a certified true copy of Company Search Report, KGI Asia will perform a company search on behalf of the client and the client will be charged for a company search fee* of HKD200.);

  • A certificate of incumbency** or its equivalent issued by the company's registering agent in the place of incorporation. A certified true copy certified by a professional third party^ issued within 6 months is also acceptable; and

  • Proof of identity such as Hong Kong ID card(s) or passport(s) of all Authorised Persons, Beneficial Owner and Directors.

^A person licensed by or registered with the Securities and Futures Commission of Hong Kong or such person's affiliate, a Justice of the Peace, or a professional person such as certified public accountant, lawyer, company secretary or notary public.
*For corporate client incorporated or registered in HK.
**corporate client incorporated or registered overseas.

  1. Submit the Account Opening Form, W-8BEN(Individuals) / W-8BEN-E(Entities) and supporting documents to us. You can:

  • Bring with you the Account Opening Form, W-8BEN(Individuals) / W-8BEN-E(Entities) and copies of all supporting documents to one of KGI Asia's offices in Hong Kong for certification (signing and sighting) by a KGI Asia employee.

Once your application is reviewed and approved, a Login User Name will be assigned to you. After a few days, you will receive a separate mail containing your WebTrade Login Password for accessing KGI Asia WebTrade.

Note:
It will normally take 3 business days (HKT) to process an account opening application and you will not be able to trade immediately unless sufficient funds or stocks are deposited into your Trading Account.

^A person licensed by or registered with the Securities and Futures Commission of Hong Kong or such person's affiliate, a Justice of the Peace, or a professional person such as certified public accountant, lawyer, company secretary or notary public.

 

How do I obtain the Account Opening Form?

There are two ways to obtain the Account Opening Form. You may:

*Only available for Securities Trading Account. To obtain a Futures and Options Account Opening Package, please call our 24-hour InvestLine at (852) 2878-5555.

Download Acrobat Reader to view PDF files.

Views Procedures to Open a Futures & Options Trading Account with KGI Asia
General Procedures | Open Account

Just 4 simple steps is all it takes to open a Futures & Options Trading Account:

  • Step 3 Fill in all relevant sections, sign and date the relevant form(s).

  • Step 4 Submit the relevant form(s) along with all supporting documents to us. You can:

  • Bring with you the relevant form(s) and copies of all supporting documents to one of KGI Asia's offices for certification by a KGI Asia employee.

Supporting Documents

(i) Individual / Joint Account

  • Copy of Primary (and Joint) Client's ID card or passport

  • Copy of a bank statement or utility bill for the latest three-month for proof of home address

  • Copy of a bank account statement for the latest three-month if your designated bank account is outside of Hong Kong

(ii) Corporate Account

  • Certified True Copy of the Certificate of Incorporation (or Business Registration Certificate or other evidence of due incorporation), Memorandum and Articles of Association (or other constitutional documents) of the Client;

  • Certified copies of the audited accounts of the Client for the latest two-year and a balance sheet not more than two months before the date on the Account Opening Form, or such other financial information as KGI Asia would from time to time agree to accept;

  • Details of the ownership and structure of the company (e.g. an ownership chart for companies with multiple layers which should include the company's name, place of incorporation, shareholdings and nature of business in director's declaration);

  • If the shareholders of the company are corporate shareholders, the organizational chart and shareholder records must list out all the individuals who ultimately own or control the company.

  • A certified true copy of the result of a company search certified by a company registry or professional third party^ issued within the last 6 months (If a client cannot provide a certified true copy of Company Search Report, KGI Asia will perform a company search on behalf of the client and the client will be charged a company search fee*of HKD200.);

  • A certificate of incumbency** or its equivalent issued by the company's registering agent in the place of incorporation. A certified true copy certified by a professional third party^ issued within 6 months is also acceptable; and

  • Proof of identity such as Hong Kong ID card(s) or passport(s) of all Authorised Persons, Beneficial Owner and Directors.

^A person licensed by or registered with the Securities and Futures Commission of Hong Kong or such person's affiliate, a Justice of the Peace, or a professional person such as certified pubilc accountant, lawyer, company secretary or notary public.
*For corporate client incorporated or registered in HK.
**For corporate client incorporated or registered overseas.

Please download Acrobat Reader to view PDF files.

Views Existing clients apply for Future and Option account.
General Procedures | Open Account

If existing clients want to apply for Future and Option account, please take the following steps:

  • Step 3 Submit the relevant forms duly completed and signed by you and mail or deliver the form to us at our below address:


Client Data Management Department
KGI Futures (Hong Kong) Limited
41/F Central Plaza,
18 Harbour Road,
Wanchai,
Hong Kong

Please download Acrobat Reader to view PDF files.

Views Verify the identity of KGI Asia Investment Representatives
General Procedures | Open Account

If you have doubt about the identity of your KGI Asia Investment Representative during the account opening process, please call our 24-hour InvestLine at (852) 2878 5555 and/or visit the SFC website to verify the identity of the licensed representative at:

Views How to apply for eDDA Deposit service?
General Procedures | eDDA Deposit
  1. Please apply eDDA Deposit service with a bank account in Hong Kong.
  2. Your bank account name for applying eDDA Deposit service must match exactly the name on your KGI Asia Account and your registered bank account.
  3. Your HKID number for applying eDDA Deposit service must match exactly with the record with KGI Asia. Some banks may also require your mobile phone number. (Third party transfer is not allowed. Otherwise, refund fee incurred will be borne by client)
Views How soon will my eDDA Deposit service be effective?
General Procedures | eDDA Deposit
Your application of eDDA Deposit service will be processed immediately. The actual effective time is subject to your bank's processing time (usually 3-5 working days).
Views Do I need to provide any Proof of Deposit if I use eDDA Deposit?
General Procedures | eDDA Deposit
eDDA Deposit provides 24-hour instant fund deposit service, no Proof of Deposit is required.
Views What is the service time for eDDA Deposit?
General Procedures | eDDA Deposit
We provide 24-hour eDDA Deposit service from Monday to Friday (excluding public holidays). The transfer will be initiated on a real-time basis, so your deposit will be made instantly.
Views Hong Kong investor identification regime and over-the-counter securities transaction reporting regime
HKIDR | HKIDR

Under the HKIDR, we will have to assign an identification code (“Broker-Client Assigned Number” or “BCAN”) to each of our clients and tag the BCAN to the clients’ securities orders. We will also have to submit to SEHK’s data repository the identification data (i.e., names and identity document information) of clients placing securities orders on SEHK or who conduct off-exchange trades reportable to SEHK.

Under the OTCR, information about OTC securities transactions in ordinary shares and real estate investment trusts listed on SEHK as well as deposits and withdrawals of physical share certificates will be reported to the SFC.

Separately, we may, on an optional basis, identify subscribers for shares in initial public offering (IPO) with the BCAN when the Fast Interface for New Issuance (“FINI”) of SEHK is launched in about the fourth quarter of 2022.


Related Forms: