CDF CDIB KGI SECURITIES KGI BANK CDIBF
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Electronic trading system, provides HK Futures, Index Options & Global Futures trading service.
 


Online trading system, provides HK Stocks, US Stocks, Taiwan Stocks, China B-shares & Mutual Fund trading service.    Trading Demo
 


Mobile trading system, provides
HK Stock trading service.
 
   


Electronic trading system, provides HK Stock Option trading service.
 


Electronic trading system, provides HK Stock trading service and streaming quotes.
 


Mobile application of two-factor authentication for login and generate offline password.
 
 
WebTrade
WebTrade - Professional Version
Mobile Trading Platform
KGI HK Mobile Trader
SPTrader Pro HD
Account Opening Form
Account Services
Fund Movements
Stock Movements
Statement of Account and Trade Confirmation
Contact Us
Email Us
FAQ
Client Credit/ Margin Financing
24-hour InvestLine
Open Account
Fund Movements
Others
Two-Factor Authentication
Futures and Options
Securities
Software Download
eFO SP / SO Online
KGI Key
WebTrade - Professional Version
Mobile Trading Platform
Trading Demo
WebTrade
WebTrade - Professional Version
eFO SP
SO Online
Mobile Trading Platform
Download Forms
HKIDR
 

As a part of KGI's commitment is to provide professional service, you can call our 24-hour InvestLine* anytimes for answers to your financial service needs.

Our trained Customer Service Officers will help you with all the products and services we have on offer. Whether it's because you forgot your passwords or it's because you have a question about your statements and balances, answers are just a call away.

Whether you wish to place an order or just want an update of domestic or overseas securities markets, instantaneous service is at your fingertip.

To contact our Customer Service Officers, please call our 24-hour InvestLine at (852) 2878-5555.

*Customer Services can be contacted directly between Monday, 07:30 (HKT) to Saturday, 09:00 (HKT).



Contact Numbers
24-hour InvestLine1 (852) 2878-5555
HKEx After-Hours Futures Trading Hotline2 (852) 2878-5500
Fax Number (852) 2878-6800
General Enquiries / Complaint (852) 2878-6888


1Service Hours: Mon-Fri (24 hours)
2Service Hours: Mon-Fri (17:00 - 00:00)

E-mail Addresses
General Enquiries info@kgi.com
Complaint compliance.hkg@kgi.com

Hong Kong
Monday - Friday, 09:00 - 18:00 HKT (except Public Holidays)

Hong Kong Head Office

KGI Wealth Management

41/F Central Plaza,
18 Harbour Road,
Wanchai, Hong Kong.
Tel: (852) 2878-6888
Fax: (852) 2878-6800
Units 3601-02 Central Plaza,
18 Harbour Road,
Wanchai, Hong Kong
Tel: (852) 2878-0369
Fax: (852) 2528-0929
Web: wm.kgi.com.hk

Tsuen Wan Branch

Mongkok Branch

Units 1506 & 1510, 15/F,
KOLOUR Tsuen Wan I,
68 Chung On Street,
Tsuen Wan, New Territories.
Tel: (852) 2941-3688
Fax: (852) 2498-6473
Suites 3502-3 & 05A,
Langham Place, 8 Argyle Street,
Mongkok, Kowloon.
Tel: (852) 3196-1388
Fax: (852) 3196-1398


Regional

Taiwan Head Office

Thailand Head Office

KGI Securities Co. Ltd.
700 Ming Shui Road,
Taipei, Taiwan.
Tel: (886-2) 2181-8888
Fax: (886-2) 8501-2944
Web: www.kgi.com
KGI Securities (Thailand) PLC.
173 Asia Centre Building, 8th - 11th floor,
South Sathorn Road, Thungmahamek Sub-District,
Sathorn District, Bangkok 10120 Thailand
Tel: (66-2) 658-8888
Fax: (66-2) 658-8000
Web: www.kgieworld.co.th

Shanghai Representative Office

Singapore Office

KGI Asia Limited
Room 1507,
Park Place,
No.1601 West Nanjing Road, Jingan District,
Shanghai
PRC 200040
KGI Securities (Singapore) Pte. Ltd.
4 Shenton Way #13-01
SGX Centre 2
Singapore 068807
Tel: (65) 6202 1188
Fax: (65) 6534 4826
Web:www.kgieworld.sg

Indonesia Office

 
PT. KGI Sekuritas Indonesia
Sona Topas Tower Fl.11
Jl. Jend. Sudirman kav.26
Jakarta Selatan 12920
Indonesia
Tel:(62)21-2506337
Fax: (62)21-2506351/52
Web:www.kgi.id
 

Complaint Handling Procedure

If you wish to make a complaint, please contact us by:

Post: 41/F Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
(Attention: Compliance Department)
Fax: (852) 2878 6874
Email: compliance.hkg@kgi.com
Phone: (852) 2878 6888

Alternatively, you may contact your Investment Representative, Relationship Manager or usual contact in KGI, where applicable.

Please provide details of your complaint, such as the chronology of events and supporting materials, and leave your name, account number (if any) and contact details.

Your case will be handled by members of or staff designated by our Sales Management and/or Compliance Department, according to different circumstances. Generally, we will endeavor to acknowledge receipt or response to your complaint within 7 business days, and provide an interim or final response or result as soon as practicable, upon further discussion with you if necessary.

In the infrequent cases where your complaint is not remedied promptly, or if you remain dissatisfied with our conclusion, you could consider filing the complaint or seeking further assistance from the relevant regulatory authority, or refer a dispute to the Financial Dispute Resolution Centre (FDRC).

Please contact us should you have any queries relating to this procedure.